Defibrillators Australia Terms and Conditions
By placing an order with Defibrillators Australia, the customer acknowledges agreement to the terms and conditions stated below and acknowledges having read and understood the important warnings. The customer further agrees that the laws of Australia shall apply to the purchase or any dispute arising there-from.
PRICES:
Prices are in Australian Dollars. All prices are subject to change without notice. If there is a pricing error to protect us from loss or selling below cost we reserve the right to cancel the order or contact you and offer you the product at the correct or different price. Please contact us if you see a pricing error on our website. We reserve the right to cancel any order for any reason.
SPECIFICATIONS:
We do our best to represent products correctly and accurately. However, all specifications referenced are based on each manufacturer’s representations and Defibrillators Australia is not responsible for their accuracy or completeness. All specifications are subject to change without notice. Pictures of products and accessories are for reference only and may not be the exact picture or Branding of the current model or your purchase and specification of items may vary without notice.
PAYMENT:
Payments shall be in the legal tender of Australia. All purchases made online are to be paid by credit/debit card and the purchaser confirms they are either the card holder or have the express permission of the card holder to use the card for the purchase. We reserve the right to cancel any order if we believe an order to be fraudulent or suspicious. Purchases made by personal cheque may be held up to one week to allow for the cheque to clear the bank. All fees incurred in collecting a past due account are the responsibility of the purchaser. A $20 service fee will be charged for any cheque returned by the bank.
SHIPPING:
Where possible we use a traceable delivery method. Delivery to the carrier constitutes delivery to the customer. Any visible damage from transit should be reported to the carrier when the package is received – if the damage is severe the package should not be signed for. Please check your order carefully and notify Defibrillators Australia of any issues with your order immediately so we can investigate and rectify as soon as possible. Claims reported more than 15 days after receipt may be denied.
RETURN POLICY:
Please contact Defibrillators Australia support team on 1300 331 193 before returning any merchandise for any reason. Defibrillators Australia is not responsible for any merchandise returned without first making contact. Returned product will be inspected and may be subject to a restocking fee. Absolutely no returns on web products, unless the item was received in a damaged condition. Defibrillators Australia have the right to refuse a return for change of mind as per Australian Consumer Law.
Returns must be returned in the original packaging, undamaged free of shipping labels. All packaging and documentation (e.g., boxes, manuals, warranty cards, chargers, certificates of authenticity etc.) must be included with the item being returned.
REFUND POLICY:
Eligibility for Refunds
Manufacturing Defects: Refunds will be issued for Defibrillators or Accessories found to have manufacturing defects or operational malfunctions that render them unusable.
Incorrect or Damaged Shipment: Refunds will be provided if the defibrillator is shipped incorrectly or arrives damaged upon receipt.
No Refunds on Change of Mind
Change of Mind: We do not offer refunds, exchanges, or returns if you simply change your mind or no longer require the purchase. Due to the nature of defibrillators as medical devices, we cannot accept returns for hygiene and safety reasons once the product has been purchased and received.
Policy Awareness: By purchasing a products from us, you acknowledge and agree to abide by this refund policy.
DELIVERY TIMES:
Delivery times will vary based on order time and day, delivery location and delivery method. Defibrillators Australia business hours are Monday through Friday, 9am – 5pm Australian Eastern Standard Time. Orders are typically processed within 24 hours and in-stock items usually ship by the same/next business day. No charges are applied until a shipment has been made. International deliveries are shipped via Australia Post. We do our best to get your order to you as quickly as possible, but we cannot be held responsible for the delivery time once we have passed your order to the carrier.
Policy Updates
Revision: We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website or other platforms
Please contact us on 1300 331 193 if you have any questions about our terms of sale.
Defibrillators Australia PTY LTD
Unit 4 385 McClelland Drive, Langwarrin 3910, Australia
1300 331 193